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For Students
Bell Schedules
FAQ
How to create your FACTS account & view grades
- Go to https://accounts.renweb.com/password/create?clientId=familyPortalCode.
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Enter IH-NY as the district code and your IHC email (firstname.lastname@ihcschool.org) as the email address. Click Create Account.
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Go to your Gmail and click on the link that is sent by FACTS Support.
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Input your username as your IHC email address and create your password.
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Log in using the credentials you just created.
How to change FACTS password
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Go to FACTS Login Page and click "Forgot password?".
- Enter IH-NY as the district code and your username (which should be your IHC Email)
- If you receive an error "Could not find user associated with that username", visit the IT office for help.
- Go to your Gmail and click on the link that is sent by FACTS Support.
- Change your password!
How to change your Google password
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Please go to the IT office, you cannot reset your Google password yourself.
My keyboard isn't typing the correct letters
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Most likely, your keyboard language has been switched. This happens by accidentally hitting the shortcut for this (Ctrl + Spacebar).
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Click on the time on the bottom right of your taskbar.
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Click on Keyboard.
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Select English (US) as your input method.
My screen is zoomed in/out
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If only your Google Chrome is zoomed in, press "Ctrl" and "-" to zoom out. Press "Ctrl" and "+" to zoom in.
- If your OS is zoomed in (for example your taskbar is much larger/smaller), press "Ctrl + Shift" and "-" to zoom out. Press "Ctrl + Shift" and "+" to zoom in.